Problem
You may encounter the following error message when attempting to receive a product in a PO:
"The selected inventory has the vendor (e.g., OCS) which does not match the vendor associated with the SKU you are trying to update or create with (e.g., Les Cultures DomNath)."
This occurs because:
A SKU is associated with a specific vendor, and
The product being received originates from a different vendor than the one associated with the SKU.
Solution
Step 1: Understanding Vendor Settings
Vendor Designation:
In Elevated Signals, vendors can be designated as either "Vendor" or "Customer".
If a vendor is set to "Customer", you can:
Receive any product regardless of the vendor associated with the SKU.
Specify the vendor at the inventory level when receiving a product.
Vendor at SKU and Inventory Levels:
The SKU is tied to a vendor to maintain data integrity.
The inventory vendor defines who the product belongs to and is essential for proper tracking.
Step 2: Setting Up Vendors
To enable receiving products from multiple vendors, configure the vendor settings appropriately:
Navigate to the Vendors section in Elevated Signals.
Select the vendor associated with the PO (e.g., OCS).
Change the vendor type to "Customer". This allows you to:
Receive or ship products from multiple vendor sources.
Specify the vendor associated with the inventory during the receiving process.
Step 3: Receiving Products with Multiple Vendors
Create or access the purchase order in Elevated Signals.
Set the PO Vendor to the correct "Customer" vendor (e.g., OCS).
During the receiving process:
A Vendor Selector will appear, allowing you to specify the vendor for the inventory being created.
Select the correct vendor for the SKU (e.g., Les Cultures DomNath or Sysco Corporation).
This step ensures that the PO reflects the source vendor, while the inventory vendor remains accurate for the product.
Example Scenario
A product associated with Les Cultures DomNath is being received through a PO for OCS.
Set OCS as a "Customer" vendor.
When receiving the product:
Choose OCS as the PO Vendor.
Select Les Cultures DomNath as the Inventory Vendor.
The system now allows you to receive the product successfully.
Key Notes
The Vendor Selector is available only when the PO Vendor is designated as a "Customer".
Ensure that SKUs are correctly associated with their primary vendor to avoid discrepancies.
If the issue persists, verify that you are using the latest version of Elevated Signals.
Common Questions
1. What happens when a vendor is set to "Customer"?
You can receive or ship products from any vendor for this "Customer" vendor. However, the correct inventory vendor must be selected during the receiving process.
2. Can a SKU be associated with multiple vendors?
Currently, a SKU can be associated with only one vendor. However, using the Vendor Selector at the inventory level allows you to work around this limitation.
By following the steps above, you can successfully receive products with vendor mismatches and accurately reflect vendor associations for both POs and inventory in Elevated Signals.