Method 1: Using a Purchase Order (PO)
Create a Purchase Order: Begin by creating a new purchase order and label it as a "Return" to indicate it’s for returned goods.
Receive the Inventory: Process the returned inventory in the same way you would with a standard PO.
Select "Existing Lot": During the receiving process, choose "Existing Lot" to associate the returned product with the original lot.
Method 2: Using a Work Order
Create a Work Order for Returns: If you prefer, create or use an existing work order type labelled "Returns/Receiving" (or a similar name that fits your needs).
Generate the Inventory via Output: Set the work order to generate inventory without any "input."
Skip the Input: Since you’re not consuming new material, ignore the "input" field.
Select "Use Existing Lot": When adding the output, select "Use Existing Lot" to locate the original lot for the returned inventory. This step allows the returned units to be added back to the original lot in your inventory.
Note: Using a Work Order will not track the Vendor of the returned inventory. If the Vendor information is vital please use a Purchase Order.
Scenario: You have shipped a product to a customer, and they return a portion of that shipment (e.g., 20 units out of 100). Here’s how to receive that inventory back into the system.